The Smartsheet Customer Support Portal is HERE!
Hi Community,
We are excited to announce the newCustomer Support Portal.
Now, you will have one location to open support cases, provide additional information to your support case, and track your support cases until closed. The portal also includes a search function so that you can search for knowledge articles related to your common support questions.
The Customer Support Portal is available for all paid users, non-paid users associated with an account, internal collaborators & WorkApps collaborators.
For additional information on the features found in the Customer Support Portal, please review the articleHow to use the Customer Portalin our Help and Learning Center.
We hope that the newCustomer Support Portalwill provide you with a seamless, end-to-end, self-service support experience.
Don't forget you can also stay informed bysubscribing to receive product release updates卡帕策划新闻最近发布的产品ob欧宝娱乐app手机下载bilities and enhancements for the platform of your choosing, delivered to your inbox. As new releases occur, you will receive a daily email with news of what's released. (Emails will only send daily, Monday-Friday, as new releases are available).
We look forward to hearing from you!
Shawn + the Smartsheet Support Team
Comments
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I click on it and it tells me I can't access it? Not very helpful
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Genevieve P. Employee Admin门户可以支付计划的成员。If you believe you should have access to the customer support portal or are receiving an error when attempting to log into the portal, please use theContact Usform! (See:Troubleshooting: Unable to access the Smartsheet support portal.)
Thanks,
Genevieve
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I have a paid plan--when I click the login button for the portal, it just takes me to the dashboard page of my smartsheet pages. When I try to use the "Contact Us" form--there's no combination of categories from the drop down that says anything about an inability to log into the portal, so I can't select that as a topic.
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Genevieve P. Employee Admin
Thanks for clarifying. In this case, yes, please do reach out to Support throughthe form. I would suggest using the dropdown Topic "Login, User, and Group Management" and select "Other" as the Feature.
It would also be helpful for Support to have the exact redirect URL you receive copy/pasted in the description.
Cheers,
Genevieve
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What are the expectations for support responses? I entered a support ticket on 5/17. It is 5/24/2023 and the ticket has yet to be assigned. I have a Smartsheet PRO license.
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Genevieve P. Employee Admin
Support timings are dependent on the Support package purchased along with your plan. While you wait, please feel free to ask your questionhere in the Communityin case other Smartsheet users can help!
Cheers,
Genevieve
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Anne B ✭06456292 has not had any reply and as been open for almost three weeks with customer updates. I expect a response earlier than once a month.
