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Using the Forms - Issue with Photo Upload
I am using smart sheet to create a IT ticket system for our office.
web表单been working great; however, the upload (file attachement) button doesn't seem to allow android users the abliity to access to their photo gallery -- they can access the camera to take a picture at that time or access other documents/files on the phone (but no pictures). I had a user try this on multiple mobile browers on Samsung Galaxy. Also, this does not seem to be an issue for iphones - I am able to "choose existing" photo.
Has anyone else had this issue?
Comments
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Travis EmployeeHi Tom, this sounds like a specific issue for the device. It could be a default setting or something specific to that Samsung device. I just tested this on my Android phone (Motorola Nexus 6) and this is what I see:
You will notice I have the option to select images from my Gallery. I also checked with my colleagues Galaxy S3 which had a similar menu where you can select documents, images, etc.
Have you tried locating your images through the file manger you see when you select Documents/Files? Most Android devices store them on sdcard/DCIM/Camera
If you cannot locate your photos, attach a screenshot of what you are seeing with the model of Galaxy (S4, S5, etc) you are using and we can investigate further.
Categories
I hope you're well and safe!<\/p>
There's a known issue at the moment.<\/p>
I'll get back to the post if I can find the thread.<\/p>
I hope that helps!<\/p>
Be safe, and have a fantastic weekend!<\/p>
Best,<\/p>
Andrée Starå<\/strong><\/a> | Workflow Consultant \/ CEO @ WORK BOLD<\/strong><\/a><\/p> ✅Did my post(s) help or answer your question or solve your problem? Please support the Community by <\/em>marking it Insightful\/Vote Up, Awesome, or\/and as the accepted answer<\/em><\/strong>. It will make it easier for others to find a solution or help to answer!<\/em><\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":108880,"type":"question","name":"Recover a Row that was accidentally moved then deleted","excerpt":"I was attempting to copy a row from sheet 1 to sheet 2, but I accidentally moved the row then deleted it, but then realized belatedly that the original (now deleted) data in sheet 1 had been moved. Apparently one can not simply use the \"undo action\" arrow after moving something--the option is grayed out as in not…","snippet":"I was attempting to copy a row from sheet 1 to sheet 2, but I accidentally moved the row then deleted it, but then realized belatedly that the original (now deleted) data in sheet…","categoryID":321,"dateInserted":"2023-08-11T22:27:56+00:00","dateUpdated":null,"dateLastComment":"2023-08-12T05:12:42+00:00","insertUserID":165013,"insertUser":{"userID":165013,"name":"GlennJo","title":"Riparian Stewardship Program Manager","url":"https:\/\/community.smartsheet.com\/profile\/GlennJo","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-08-12T03:46:04+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"updateUserID":null,"lastUserID":165013,"lastUser":{"userID":165013,"name":"GlennJo","title":"Riparian Stewardship Program Manager","url":"https:\/\/community.smartsheet.com\/profile\/GlennJo","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-08-12T03:46:04+00:00","banned":0,"punished":0,"private":false,"label":"✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":2,"countViews":30,"score":null,"hot":3383611238,"url":"https:\/\/community.smartsheet.com\/discussion\/108880\/recover-a-row-that-was-accidentally-moved-then-deleted","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/108880\/recover-a-row-that-was-accidentally-moved-then-deleted","format":"Rich","lastPost":{"discussionID":108880,"commentID":390348,"name":"Re: Recover a Row that was accidentally moved then deleted","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/390348#Comment_390348","dateInserted":"2023-08-12T05:12:42+00:00","insertUserID":165013,"insertUser":{"userID":165013,"name":"GlennJo","title":"Riparian Stewardship Program Manager","url":"https:\/\/community.smartsheet.com\/profile\/GlennJo","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/defaultavatar\/nWRMFRX6I99I6.jpg","dateLastActive":"2023-08-12T03:46:04+00:00","banned":0,"punished":0,"private":false,"label":"✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-12T03:46:02+00:00","dateAnswered":"2023-08-11T23:45:38+00:00","acceptedAnswers":[{"commentID":390342,"body":"
