How to set the reply-to on notification emails?
Hi,
When the automation send notification emails, most of the time the reply-to is the sheet owner but sometimes it is the person who modified the sheet. Looking at the documentation, I found this article:
Overview of Automated Notifications Sent via Smartsheet | Smartsheet Learning Center
The article says this:
"In most cases, the name you’ll see in the message will be the name of the person who triggered the change—that is, the person who made a change to the sheet that caused the notification to be sent to you. In all other cases, the name used is the name of the person who owns the sheet (the sheet owner)."
It doesn't explain though, how Smartsheet decides if the name in the message will be who triggered the change or the sheet owner.
I wanted all the emails (or at least most of them) to show the name of the person who triggered the change but what is happening with the sheets is the opposite, most of the emails show the name of the owner and most of the time the owner didn't change anything in the sheet.
Thanks for any help in advance.
Bruno.
Best Answer
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Genevieve P. Employee AdminThe details for when it will show the owner versus when it will show the user who triggered the change are outlined in the Release Note for this feature, see:Personalized Sender Name and Reply-To for Notification Emails
When an alert is triggered by a single user’s change(s) in your sheet, that user will appear as the sender name for the notification email.
But the sheet owner will appear as the sender name when the notification email delivers:
- An alert triggered bymultipleusers’ changes in your sheet
- A reminder (atime-based alert)
- Anupdaterequest
- Anapprovalrequest
What are your current automations?
Cheers,
Genevieve
Answers
-
Genevieve P. Employee Admin
The details for when it will show the owner versus when it will show the user who triggered the change are outlined in the Release Note for this feature, see:Personalized Sender Name and Reply-To for Notification Emails
When an alert is triggered by a single user’s change(s) in your sheet, that user will appear as the sender name for the notification email.
But the sheet owner will appear as the sender name when the notification email delivers:
- An alert triggered bymultipleusers’ changes in your sheet
- A reminder (atime-based alert)
- Anupdaterequest
- Anapprovalrequest
What are your current automations?
Cheers,
Genevieve
-
Hi Genevieve,
Thank you for the explanation!
The automation I have is to alert if anything changes on the sheet but it is set to run daily. I guess this is why most of the time the sheet owner is the sender, because during the day multiple people change the sheet but the automation send the email only once a day.
If I change the workflow from daily to when triggered it will show always the person who changed the sheet.
Regards,
Bruno.
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Genevieve P. Employee Admin
Hi Bruno,
是的,你已经有了它!如果you set the workflow to run when triggered, then it should show who triggered the workflow instead of the sheet owner.
Cheers,
Genevieve
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Michael Halvey ✭✭✭✭I have a similar question - however what I'm looking for is more than 1 person to get the Reply-To email.
My alert goes out once a day if criteria is met and it always comes from me due to what was discussed in above posts. However what I'm looking to do is have this specific daily alert have a Reply-To a reflector email account so 4 people get the email response instead of just me.
My current workaround, that has yet to work with an outside vendor, is saying in the body of the message "If you have any issues with today's order, please add[email protected]to your response so the entire team can review your questions"
Is there any way to get a reflector email to be the Reply-To email for a specific automation?
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Genevieve P. Employee Admin
目前只能是一个人的“代表ly to" email from a workflow. I would say that your suggestion of directing users to add specific emails in the CC of their response is a good way to go.
Cheers,
Genevieve
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A Rose ✭✭✭Hello,
I have a similar question,
I'm the sheet owner, I have a when-triggered alert - that I don't want to receive replies - even when multiple users update the sheet simultaneously.
This is a common issue - and should have a fix, I'm just unaware of any.
Thank you!
Categories
Hi,<\/p>
I hope you're well and safe!<\/p>
Unfortunately, as far as I know, it's not possible now (if you mean that the Query should be included in the URL to Dashboard, it's only possible in the URL to the form), but it's an excellent idea!<\/p>
Please submit this as a Product Feedback or Idea <\/strong>(If it hasn't been added already)<\/em><\/strong> when you have a moment.<\/strong><\/a><\/p> How would you like to use it? What's the use case?<\/p> I hope that helps!<\/p> Be safe, and have a fantastic weekend!<\/p> Best,<\/p> Andrée Starå<\/strong><\/a> | Workflow Consultant \/ CEO @ WORK BOLD<\/strong><\/a><\/p> ✅Did my post(s) help or answer your question or solve your problem? Please support the Community by <\/em>marking it Insightful\/Vote Up, Awesome, or\/and as the accepted answer<\/em><\/strong>. It will make it easier for others to find a solution or help to answer!<\/em><\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[{"tagID":204,"urlcode":"Forms","name":"Forms"},{"tagID":254,"urlcode":"Formulas","name":"Formulas"},{"tagID":292,"urlcode":"Dashboards","name":"Dashboards"},{"tagID":530,"urlcode":"url","name":"URL"}]},{"discussionID":108886,"type":"question","name":"Why does a user show an email address?","excerpt":"When I'm adding users to Assigned, it usually shows the First Name Last Name, but sometimes it just shows the email address. How do I fix this? See screenshot example.","snippet":"When I'm adding users to Assigned, it usually shows the First Name Last Name, but sometimes it just shows the email address. How do I fix this? See screenshot example.","categoryID":321,"dateInserted":"2023-08-12T18:59:03+00:00","dateUpdated":null,"dateLastComment":"2023-08-12T20:33:33+00:00","insertUserID":128842,"insertUser":{"userID":128842,"name":"Karen Bruer","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Karen%20Bruer","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!5MPAuTrWZX4!elHDp9qhGX4!HMSKFvshvfI","dateLastActive":"2023-08-13T15:19:32+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭"},"updateUserID":null,"lastUserID":161632,"lastUser":{"userID":161632,"name":"SteyJ","title":"Jacob Stey","url":"https:\/\/community.smartsheet.com\/profile\/SteyJ","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!5Zjq-V_rc4o!zmkrczO71bo!6kwXWfi9FUH","dateLastActive":"2023-08-13T22:08:19+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":1,"countViews":25,"score":null,"hot":3383739756,"url":"https:\/\/community.smartsheet.com\/discussion\/108886\/why-does-a-user-show-an-email-address","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/108886\/why-does-a-user-show-an-email-address","format":"Rich","lastPost":{"discussionID":108886,"commentID":390375,"name":"Re: Why does a user show an email address?","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/390375#Comment_390375","dateInserted":"2023-08-12T20:33:33+00:00","insertUserID":161632,"insertUser":{"userID":161632,"name":"SteyJ","title":"Jacob Stey","url":"https:\/\/community.smartsheet.com\/profile\/SteyJ","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!1!5Zjq-V_rc4o!zmkrczO71bo!6kwXWfi9FUH","dateLastActive":"2023-08-13T22:08:19+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"image":{"url":"https:\/\/us.v-cdn.net\/6031209\/uploads\/I85D28MOQEGC\/image.png","urlSrcSet":{"10":"","300":"","800":"","1200":"","1600":""},"alt":"image.png"},"attributes":{"question":{"status":"accepted","dateAccepted":"2023-08-13T15:20:11+00:00","dateAnswered":"2023-08-12T20:33:33+00:00","acceptedAnswers":[{"commentID":390375,"body":"
