Comments does not target the people when used @

SIS
SIS ✭
inSmartsheet Basics

Hi all,

I'm using work apps to collaborate with multiple depts. I have collaborator access and when my team uses @sample name to target someone to get notified, 1. the names don't take @, and 2. no one is getting notified.

I really need some help here to figure this out. I am not sharing a workspace, I'm using a report in the app where they have editor access.

Thanks a lot =)

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Everything will remain as is. They just will no longer be able to access.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":107734,"type":"question","name":"Summarizing result of a formula","excerpt":"Hello, I have a report that groups and summarizes points earned by individuals - well, it's supposed to do so, but the summary of points doesn't work. This appears to be because the points are calculated by a formula - if I just enter numbers, I can get a sum, but if the number are the result of a formula, the sum = 0.…","snippet":"Hello, I have a report that groups and summarizes points earned by individuals - well, it's supposed to do so, but the summary of points doesn't work. This appears to be because…","categoryID":321,"dateInserted":"2023-07-18T14:42:45+00:00","dateUpdated":null,"dateLastComment":"2023-07-19T14:20:18+00:00","insertUserID":149226,"insertUser":{"userID":149226,"name":"Ldonoghue","url":"https:\/\/community.smartsheet.com\/profile\/Ldonoghue","photoUrl":"https:\/\/aws.smartsheet.com\/storageProxy\/image\/images\/u!!28lBP6L25To!knnAvx7mcjw!0bjLA8JaVC7","dateLastActive":"2023-07-19T18:35:23+00:00","banned":0,"punished":0,"private":false,"label":"✭✭"},"updateUserID":null,"lastUserID":45516,"lastUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-07-19T19:26:27+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":8,"countViews":53,"score":null,"hot":3379472583,"url":"https:\/\/community.smartsheet.com\/discussion\/107734\/summarizing-result-of-a-formula","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/107734\/summarizing-result-of-a-formula","format":"Rich","lastPost":{"discussionID":107734,"commentID":385930,"name":"Re: Summarizing result of a formula","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/385930#Comment_385930","dateInserted":"2023-07-19T14:20:18+00:00","insertUserID":45516,"insertUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-07-19T19:26:27+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-07-19T12:07:36+00:00","dateAnswered":"2023-07-18T15:44:21+00:00","acceptedAnswers":[{"commentID":385758,"body":"

It is fine using a formula as long as the formula is outputting numbers. What formula are you using?<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]},{"discussionID":107740,"type":"question","name":"Smartsheet ownership","excerpt":"The person who created and \"owns\" an important sheet we need is on 8 weeks maternity leave. We need to change a few things, but no one has that permission. How do we override that?","snippet":"The person who created and \"owns\" an important sheet we need is on 8 weeks maternity leave. We need to change a few things, but no one has that permission. How do we override that?","categoryID":321,"dateInserted":"2023-07-18T15:14:59+00:00","dateUpdated":null,"dateLastComment":"2023-07-18T21:01:34+00:00","insertUserID":76851,"insertUser":{"userID":76851,"name":"Kitty","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Kitty","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/drupal_profile\/files\/2019-01\/6c\/fb\/n6cfbd4e9f8b51ef6eac617de4934460f.jpg","dateLastActive":"2023-07-18T18:11:31+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭"},"updateUserID":null,"lastUserID":45516,"lastUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-07-19T19:26:27+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"},"pinned":false,"pinLocation":null,"closed":false,"sink":false,"countComments":3,"countViews":33,"score":null,"hot":3379409193,"url":"https:\/\/community.smartsheet.com\/discussion\/107740\/smartsheet-ownership","canonicalUrl":"https:\/\/community.smartsheet.com\/discussion\/107740\/smartsheet-ownership","format":"Rich","lastPost":{"discussionID":107740,"commentID":385833,"name":"Re: Smartsheet ownership","url":"https:\/\/community.smartsheet.com\/discussion\/comment\/385833#Comment_385833","dateInserted":"2023-07-18T21:01:34+00:00","insertUserID":45516,"insertUser":{"userID":45516,"name":"Paul Newcome","title":"","url":"https:\/\/community.smartsheet.com\/profile\/Paul%20Newcome","photoUrl":"https:\/\/us.v-cdn.net\/6031209\/uploads\/userpics\/082\/nQPUTVFKKWDJ2.jpg","dateLastActive":"2023-07-19T19:26:27+00:00","banned":0,"punished":0,"private":false,"label":"✭✭✭✭✭✭"}},"breadcrumbs":[{"name":"Home","url":"https:\/\/community.smartsheet.com\/"},{"name":"Get Help","url":"https:\/\/community.smartsheet.com\/categories\/get-help"},{"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B"}],"groupID":null,"statusID":3,"attributes":{"question":{"status":"accepted","dateAccepted":"2023-07-18T15:52:14+00:00","dateAnswered":"2023-07-18T15:49:34+00:00","acceptedAnswers":[{"commentID":385764,"body":"

If there is anyone shared to the sheet as Admin, they should be able to make the necessary changes or share someone else to the sheet as Admin so that the changes can be made. Otherwise you are just going to have to wait until the owner of the sheet is able to share someone to it as Admin.<\/p>"}]}},"status":{"statusID":3,"name":"Accepted","state":"closed","recordType":"discussion","recordSubType":"question"},"bookmarked":false,"unread":false,"category":{"categoryID":321,"name":"Smartsheet Basics","url":"https:\/\/community.smartsheet.com\/categories\/smartsheet-basics%2B","allowedDiscussionTypes":[]},"reactions":[{"tagID":3,"urlcode":"Promote","name":"Promote","class":"Positive","hasReacted":false,"reactionValue":5,"count":0},{"tagID":5,"urlcode":"Insightful","name":"Insightful","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":11,"urlcode":"Up","name":"Vote Up","class":"Positive","hasReacted":false,"reactionValue":1,"count":0},{"tagID":13,"urlcode":"Awesome","name":"Awesome","class":"Positive","hasReacted":false,"reactionValue":1,"count":0}],"tags":[]}],"initialPaging":{"nextURL":"https:\/\/community.smartsheet.com\/api\/v2\/discussions?page=2&categoryID=321&includeChildCategories=1&type%5B0%5D=Question&excludeHiddenCategories=1&sort=-hot&limit=3&expand%5B0%5D=all&expand%5B1%5D=-body&expand%5B2%5D=insertUser&expand%5B3%5D=lastUser&status=accepted","prevURL":null,"currentPage":1,"total":4855,"limit":3},"title":"Trending in Smartsheet Basics","subtitle":null,"description":null,"noCheckboxes":true,"containerOptions":[],"discussionOptions":[]}">

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