控制是谁通知警报和请求

You can control who can receive alerts or requests based on a person's relationship to your organization and whether or not they have access to the sheet that the alerts or requests originate from. You can control this both at theaccountandsheetlevel.

For chat integrations (Slack, Google Hangouts, Microsoft Teams) to be able to receive alerts and requests—make sure that automation settings are Unrestricted on both the account- and sheet-level.

Account-level automation controls

• Go toAccount>Account Admin>Account Settings>Automation Permissions.Only a Sys Admin can access this setting.

For more information, seeGlobal Account Settings.

Sheet-level automation controls

The sheet Owner or Admin can control who can receive alerts and requests on the sheet.

To change sheet-level notifications:

1. At the top left of the sheet, clickAutomation > Manage Workflows.
2. In the upper-right corner of the Automation window, select theSettingsicon.
3. In the Automation Permission window that appears, choose your desired setting for who can be notified from this sheet:
   • Restricted(Default)—Only people who can view the sheet and have logged in to Smartsheet previously will be notified.

   • Limited—People who are in your Smartsheet account as well as people that can view the sheet from within Smartsheet will be notified.Note: Adding an email address in your contacts does not automatically make a person available in your account. You also need to add them as a user.Learn more about adding users.

   • Unrestricted—Anyone will be notified, even if they’re not shared to the sheet.
     If the account-level permissions are set toLimitedorRestricted, some of these settings may be unavailable to you. If you cannot set your desired sheet-level alert and action settings, contact your System Admin to adjust them at the account level.

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Received “Not all recipients will receive workflow notifications”

Did you receive an alert from Smartsheet that one or more users won't receive notifications? Here are a few things that you can try:

Share the intended recipient to the sheet

If you've created an alert that is designed to go out to people who are shared to your sheet but you received an email indicating that the alert cannot be delivered to one or more recipients, you should consider sharing the sheet with them if you haven't already.

1. Open the sheet and click theSharebutton in the upper right. The Sheet Sharing form appears.
2. In theInvite Collaboratorsfield, type the email address of the person you want to share to the sheet.
3. Set the desired sharing permission for them. (More information onSharing Permission Levels.)
   In theInvite Detailssection, you can enter a personal message for the person so they have more context about your sheet.
4. Click theShare Sheetbutton.

Change your settings to be less restrictive

If you've created an alert that is designed to go out to people who aren't shared to your sheet, you may need to edit your alert & action settings to be less restrictive. This may also happen if you've removed someone from being shared to the sheet but you still want them to receive alerts.

1. Open the sheet and clickAutomation> Manage Workflows.
2. Click theSettingsicon in the upper right corner of the Workflow Manager.
3. Choose a less restrictive setting (for example, unrestricted).

Edit your notification recipient list

If you copied a sheet with alerts configured to go out to specific people who are not shared to the new copies sheet, then you should update the workflows recipient list to remove these people if you no longer want them to receive alerts.

1. Open the sheet and clickAutomation>Manage Workflows.
2. Double-click the rule (it will have a message in red text to indicate that a recipient has been removed).
3. Modify its recipient list from the workflow builder as needed.

Confirm Allow List email addresses

Check with the System Admin on your account to ensure all the appropriate email addresses are on the Allow list for your organization.

You can find the email address of your System Admin in Smartsheet by clicking on yourprofile iconin the upper-right corner of your screen and selectingAccount Admin.