Managing Salesforce and Service Cloud Connector workflows

SmartsheetSystem Admins(SysAdmins) see workflows all users on their team have created, in addition to their own.

Other user types don’t have that capability. However, anyone who owns workflows can manage workflows from the Dashboard.

To manage workflows

1. In the upper-left area of the page, select.
2. To see the list of workflows you’ve created, selectDashboard.
3. SelectSettings, and choose any of these options:
   • Edit Workflow:去巴ck to the workflow wizard to make changes to the workflow
   • Rename Workflow:Change the workflow title
   • Disable/Enable Workflow:Stop or start the workflow automation
   • Delete Workflow:Remove the workflow from the Dashboard
     You can undo this action, and you won’t have an option to recover deleted workflows.

Find and fix sync errors

You can use the following resources to find and resolve workflow errors:

• Run History:去to this page to see a count of the number of sync errors for a workflow and the error message with the issue details. See theRun Historysection below for more troubleshooting information.
• Error Report Emails:When issues occur, the workflow owner and the person who edited the field or workflow row that caused the issue will receive an email.
• Sync Error column:Check this column in Smartsheet to review a message on rows with a sync issue.
  Any sheet associated with a Salesforce or Service Cloud object should have this column.

Use Run History to troubleshoot sync errors

After creating a workflow, you can go to the Run History page to see the following:

• Sync history
• Any errors that occurred

To go to the Run History page:

1. In the upper-left area of the page, select.
2. To view the list of workflows, chooseDashboard.
3. To go to theRun Historypage of a workflow, in theLast Runcolumn, select the timestamp.

然后您可以单击时间戳Last Runof a specific run instance to see any error messages.